Shipping

Where all do we deliver?

At the moment, we primarily ship within the EU and the UK. For orders outside the EU, please contact our team to discuss options.

How long does the delivery take?

Most of orders are dispatched from our warehouses in Poland and Turkey. All standard shipments take 2-3 business days to be packed and then up to 14 business days to be delivered.

How much does shipping cost?

The shipping fee varies depending on your shipping destination and your order value. You can check the estimated shipping fee by adding items to your cart and proceeding to checkout. The exact shipping fee will be automatically updated and displayed on the checkout page.

Will I be charged any duties and taxes?

No duties and taxes are charged for shipments within the EU. If you are a customer in the UK you may be charged duties & taxes on your shipment. Please contact us for more information.

How can I track my order?

You will get an email from us with your tracking information once the order is shipped. If you do not receive your tracking details, please contact us at hello@sskbrands.com

What should I do if I haven’t received my order?

If you haven’t received your order within the expected time, please check your tracking information. Please also send us an email at hello@sskbrands.com and we will trace your order.

What should I do if my order has arrived damaged?

If you receive a damaged product, please send us an email at hello@sskbrands.com along with photographs of your package. We will rectify the situation asap.

Can I cancel my order?

Please send us an email at hello@sskbrands.com to cancel your order. If the order has not been dispatched, we will cancel the delivery. However, if the order has been dispatched and is in transit, we request you to refuse the delivery whenever you receive it. We will refund your amount as soon as the package returns to our warehouse.

Can I return my order for a refund?

We offer a 90-day buy back guarantee on all our products. If any product you purchase from us does not sell within 90 days, we will buy it back from you. This ensures you never get stuck with unsold inventory. We charge 25% restocking fees on the selling price to cover our returns & operations costs.

To return your order, please send us an email at hello@sskbrands.com and we will give the detailed instructions on how to return your order back to us. Please note, we do not cover the return shipping costs and you will be required to return on your own. 

As soon as we receive your product, we will initiate the refund to your original payment method

Returns

What is our 90-day Buy-Back Guarantee?

If any product you purchase from us does not sell within 90 days, we will buy it back from you. This ensures you never get stuck with unsold inventory. We charge 25% restocking fees on the selling price to cover our returns & operations costs.

Which products are eligible for the Buy Back guarantee?

All products listed on our wholesale platform are covered under the 90-day buyback program, unless otherwise stated.

Are there any conditions for the Buy-back?

Products must be unused, in original and in resellable condition. We charge a 25% restocking fees to cover the returns & operational expenses.

How do I return my products?

Please email has at hello@sskbrands.com with your order number and the items to return. Our team will share with you all the details on how to make the return and the next steps.